1. Log in to your account at Meta for Developers (Facebook for Developers).
2. Create a new app.
3. Add the WhatsApp product to your app.
4. Access and note the following information associated with your app:
   
   • Account ID: The unique identifier for your WhatsApp Business account.
   • App Id: The ID of the app created via Meta for Developers.
   • App Secret: Your app’s secret key (required for security).
   • Access Token: An authentication token that grants access to the API. It can be time-limited or permanent.
   • Phone Number Id: The unique ID of your phone number linked to WhatsApp.

1. Log in to the Kuika platform.
2. Open your project from the Apps screen.
3. Click the Config Manager module in the top menu.
4. To create a new configuration, click the Create a blank configuration card, give the configuration a name, and complete the creation process. If you want to use an existing configuration, click its name in the list.
5. Make sure the App Settings tab is selected at the top of the configuration screen.

6. In the left menu, click the WhatsApp Business option under the Integrations heading. You can also quickly access this setting by typing “whatsapp” into the Search settings field at the top of the menu.
7. Click the ADD NEW link under the Configuration section.

8. In the WhatsApp Business Settings window that opens, fill in the following fields (all fields are required):
   
   • Name: The descriptive name to assign to the configuration.
   • Account Id
   • App Id
   • App Secret
   • Access Token
   • Phone Number Id
   • Version Number: The WhatsApp API version to be used. The default value is v21.0.
9. After filling in all fields, click the CREATE button.
10. Select the configuration you created from the Configuration dropdown menu.
11. Click the SAVE button in the top-right corner to complete the process. (In an existing configuration, this button appears as UPDATE.)

1. Go to the WhatsApp section in the Meta Business panel.
2. Create a new message template and submit it for approval.
3. Approved templates automatically appear in Kuika.
4. You can use your template with the Send WhatsApp Business Message action in Kuika.

Sample Template:

• Subject: Regarding the Status of Your Offer
• Message: Congratulations! Your process has been successfully completed. Please select one of the buttons below to indicate whether you accept or reject our offer.
• Buttons:
  
  • I Accept
  • I Want to Reject

Template Types and Button Usage

• Templates with buttons: Can only be used in steps with external assignments.
• Templates without buttons: Can be used in every step of the process.

Kuika currently supports only Quick Reply buttons. Other button types, such as Call to Action, are not supported.

Using Quick Reply

• The buttons you use must be of the Quick Reply (custom) type.
• Each button must be paired with a mail interaction.
• This pairing ensures that the process continues when the button is clicked.

By following these steps, you can complete your WhatsApp Business API integration with Kuika and maintain professional, automated customer communication. For more information, check out Meta for Developers or the Kuika support documentation.