- Go to the WhatsApp section in your Facebook Business Dashboard.
- Create a new message template and submit it for approval.
- Once approved, the template will automatically appear in Kuika.
- You can then use it via the Send WhatsApp Business Message action in Kuika.
Sample Template:
- Header: About Your Offer Status
- Message: Congratulations! Your process has been successfully completed. Please select one of the buttons below to let us know if you accept the offer.
- Buttons:
- I Accept
- I Want to Decline
Template Types and Button Usage
- Templates with buttons: Can only be used in steps assigned to external actions.
- Templates without buttons: Can be used at any stage of the process.
Currently, Kuika supports only Quick Reply buttons. Other button types (e.g., Call to Action) are not supported.
Using Quick Reply Buttons
- Buttons must be of the Quick Reply (custom) type.
- Each button must be mapped to a mail interaction.
- When clicked, the button continues the workflow based on the mapped interaction.
By following these steps, you can complete your WhatsApp Business API integration on Kuika and manage your customer communication in a professional and automated way.
For more information, visit Facebook for Developers or check Kuika’s support documentation.
