Create a WhatsApp Message Template

1. Go to the WhatsApp section in the Meta Business panel.
2. Create a new message template and submit it for approval.
3. Approved templates automatically appear in Kuika.
4. You can use your template with the Send WhatsApp Business Message action in Kuika.

Sample Template:

• Subject: Regarding the Status of Your Offer
• Message: Congratulations! Your process has been successfully completed. Please select one of the buttons below to indicate whether you accept or reject our offer.
• Buttons:
  
  • I Accept
  • I Want to Reject

Template Types and Button Usage

• Templates with buttons: Can only be used in steps with external assignments.
• Templates without buttons: Can be used in every step of the process.

Kuika currently supports only Quick Reply buttons. Other button types, such as Call to Action, are not supported.

Using Quick Reply

• The buttons you use must be of the Quick Reply (custom) type.
• Each button must be paired with a mail interaction.
• This pairing ensures that the process continues when the button is clicked.

By following these steps, you can complete your WhatsApp Business API integration with Kuika and maintain professional, automated customer communication. For more information, check out Meta for Developers or the Kuika support documentation.