Kuika's Refund Stripe Payment action is used to securely and controllably refund a payment transaction made through Stripe. This action simplifies the refund process and improves customer satisfaction.
Technical Features
Full or Partial Refund: The entire payment or a specific amount can be refunded.
Stripe API Integration: Manages refunds quickly and securely on the Stripe platform.
Web and Mobile App Support: Can be used on both web and mobile apps.
Specify Refund Reason: The reason for the refund can be defined as a parameter and tracked in transaction records.
Refund Stripe Payment Action Application Steps
Log in to the Kuika platform.
Open your project from the Apps screen.
Go to the UI Design module.
Select the UI element that will initiate the refund process (e.g., “Make Refund” button).
Click on the +ADD ACTION menu in the Properties panel on the right.
Select the button and add the Payment → Stripe → Refund Stripe Payment action according to the triggering event (Initial Actions, OnClick, etc.).
Enter the parameters in the settings that appear:
Payment Intent: The unique Stripe ID number of the payment to be refunded.
Reason: The reason for the refund (e.g., “Product return,” “Incorrect payment,” “Customer satisfaction,” etc.).
Amount: The amount to be refunded. Enter the payment amount for a full refund or the amount to be refunded for a partial refund.
After filling in the information, click the Close button to complete the action.
Usage Scenario: Secure Payment Refund for Product Returns
Scenario: On an e-commerce platform, when a customer wants to return a purchased product, the return request is processed and the payment is refunded.
Scenario Flow:
The customer approves the return request and clicks the “Make Return” button.
The Refund Stripe Payment action is triggered.
The return reason and the amount to be refunded are sent to the action as parameters.
The payment is partially or fully refunded via the Stripe API.
The customer is notified when the transaction is complete.
In case of failure, appropriate error messages and solution steps are provided.
Dynamic Data Usage: Payment Intent, Reason, and Amount values can be dynamically retrieved from user interaction or the system.
Refund Limit Control: Validations can be added to ensure that the partial refund amount does not exceed the maximum payment amount.
Notification Integration: Automatic email or push notifications can be sent when the refund is complete.
Transaction Records: Refund transactions can be logged and reported in detail.
Technical Risks
Invalid Payment Intent: The refund transaction will fail if an incorrect or incomplete payment ID is entered.
Amount Error: An error will occur if the refund amount exceeds the payment amount.
API Delays: Stripe API response delays may extend the transaction time; the user should be informed.
Reviewed Refunds: Some refunds on Stripe may be processed within a certain time frame, which should be taken into consideration.
The Refund Stripe Payment action can be easily configured on the Kuika platform to make payment refunds secure and transparent. This ensures maximum satisfaction for both the business and the customer during the refund process.
