Decision (Point of Decision) refers to the stage in a business process where guidance should be made according to certain criteria. In the Kuika Process Automation module, the decision point is a critical decision-making moment that affects the flow of the process. At this point, certain conditions or rules are evaluated and the direction in which the process will continue is decided.
Choosing points increase the flexibility and adaptability of processes. For example, when processing a customer request, criteria such as the customer's order status or payment history can be taken into account and different workflows can be triggered based on these values. In this way, processes not only follow a standardized flow, but can be adapted according to the situation, making them more efficient and goal-oriented.