It is a technique of carefully listening and observing non-verbal cues such as intonation, timing, body language in user interviews. Unlike Reflective or Empathic Listening techniques, it is a method of careful listening and understanding. The basics of active listening include four techniques:
1- Establish a connection between the two parties by showing genuine interest and giving your full attention to the other party.
2- Going deeper into the subject through carefully selected questions.
3- Try to paraphrase what you understand.
4- Summarizing the topic briefly for the sake of interaction.