Get Help with Helpdesk

We are with you in the application development process!

As Kuika, we aim to be with you at every step of the application development process. When you need help, you can easily create a support request using the Helpdesk module on our platform. Whether you have encountered a problem, want to learn how a feature works, or want to request a new feature, you can contact our team directly via Helpdesk.

In order to receive support through the Helpdesk, your subscription plan must be eligible. If your current plan does not cover support services, you can upgrade your subscription plan by visiting our Pricing page.

How to Create a Support Request via Helpdesk?

1. After logging in to the Kuika platform, open the project you will work on from the “Apps” screen.
2. Then click on the “Helpdesk” module.
3. Click on the “+” icon next to the Tickets title and create a new ticket.
4. Write a short and clear title of your help request. Describe detailed information about your request. Clearly state your problem or request.
5. If you have screenshots or other images related to your ticket, you can drag and drop them into the Drag and drop image field. Images will help resolve the request faster.
6. After entering all the information, click the Send button to submit your request.

Your request will be forwarded to the relevant team members and you will be contacted as soon as possible. You can track the status of your request on the Helpdesk screen and provide additional information as needed.

Remember: Helpdesk is here to answer your questions, solve bugs and streamline your development processes!