We are with you in the application development process! As Kuika, we aim to support you at every stage of the application development process. When you need help, you can easily create a support request using the Helpdesk panel on our platform.
Helpdesk allows you to contact our team directly when:
When you encounter a problem
When you want to learn how a feature works
When you want to request a new feature
Your subscription plan must be eligible to receive support through the Helpdesk. If your current plan does not cover support services, you can update your subscription by visiting thePricing page.
How to Create a Support Request via Helpdesk?
Log in to Kuika platform.
Open the project you will work on from the Apps screen.
Go to the Helpdesk panel on the left side.
Create a new ticket.
Set a short and clear title for your ticket.
Describe your request in detail. State your problem or request in clear and concise language.
If you have screenshots or other images related to your ticket, drag and drop them into the Drag and drop image field (this will help resolve the ticket faster).
Once you have entered all the information, click the Send button to submit your request.
Request Evaluation:
Submitted requests are forwarded to the relevant team members.
Work is initiated to return as soon as possible.
You can follow the status of your request on the Helpdesk screen and provide additional information if necessary.
Remember: Helpdesk is here to help you find answers to your questions, resolve bugs quickly and streamline your development process!
